Small business owners have to be “lucky” to be successful. Read how co-owners Peter and Louis Poulos ...

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Karl’s Cabin Exceeds Customers Expectations

Listen into Shep Hyken as he shares how Van Halen used M&Ms to test his hired road ...

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Customer Service Quality and Van Halen

By Tom Borg One of the challenges for most leaders of businesses today is they think inside ...

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Start Thinking Without the Box and Grow Your Small Business

Several years ago I was doing a talk for my local Kiwanis Club and met a most ...

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The Optimist That Happens to Be an Optometrist – Who Delivers Real Customer Service

Small business needs to provide excellent customer service. Listen in to this short interview with Small Business ...

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Making Service Count in Your Small Business