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Self Paced Customer Service Skills Training  for Staff Ages 16-24 Years

Simple Strategies for Customer Service Video Training Program 

This video training program is specifically designed for young employees and team members aged 16 – 24 years

In today’s competitive business environment it more important than ever to have your young employees be able to deliver the kind of service your clients and customers need and want.

Preview this video here:

    http://bit.ly/1h7yzvR 

In order to create long-term, secure relationships with the people they serve, your employees must have the right customer service skills. This  video training program teaches young customer service representatives how to be at their best and help create a successful and profitable company.

In this program participants will learn from examples illustrating the right way and wrong way to service older customers.

Here are the key features of this excellent video training program.

• • Comes on a DVD or an easy to use flash drive – just plug it into your lap top or desktop pc.
  • 1 hard copy of the Manager or Facilitator’s workbook.
  • 5 hard copies of the employee’s work book.
  • Option of printing unlimited copies of both the manager’s and employee’s workbooks directly from the flash drive.
  • Customizable course completion certificates.
  • Can be completed by your employee in approximately one hour.
  • Allows for training new employees as you hire them.
  • No hidden costs, subscriptions licenses or memberships.
  • A copy of the book Making Service Count by Tom Borg
  • A copy of the book The 5 Biggest Customer Service Mistakes Small Business Owners Make
  • Special Note: This program comes with a one year money back guarantee.

“Simple Strategies for Customer Service is a video program that gives our young front line employees the tools they need to deliver the highest quality of service possible. It is down to earth and real! This program is paying for itself many times over.”

– Tony Grech Co-Owner, Greko Printing and Imaging, Plymouth MI

All this for only $495 – includes FREE shipping and handling.

Making Service Count by Tom Borg

Real Customer Service does not happen by accident but rather through planning and doing. In this practical and action-oriented book, Tom Borg shows you how to think outside the box and keep your customers satisfied. As a result your company, or business will make more money, you will experience less stress, and have more fun running it. This handy learning tool has  built-in action plans  which are designed  to allow you to run a company meeting based on the content covered in each chapter.

In this book you and your staff will learn how to: make it fun and easy for your customer to do business with you, become a problem solver, do the little things that make a big difference, set a new pace for service, recover from the mistakes you make with your customers, use a suggestion box, increase the productivity of your employees, market to ethnic groups, and look at service contracts and much, much more.

Select a version

Printed Book Version $15.95E-Book Version $13.95Audio CD Version $19.95

How to Keep a Positive Attitude in a Sometimes Negative World – by Tom Borg

How to Keep a Positive Attitude in a Sometimes Negative World has been written to help you get back in touch with what makes life more fun and meaningful.

By using the ideas recommended in this book you will learn how to take charge of your attitude and your life. You will feel better about yourself and actually raise the level of your immune system. By making the commitment to participate in this book, to take action on the suggestions made, you will put more zing in your swing, more oomph in your step and more sizzle in your day.

Makes a great gift for the special people in your life.

Select a version

Printed Book Version $12.95E-Book Version $10.95

The 13 Fatal Mistakes That Small Business Owners Make and How to Avoid Them – by Tom Borg

Learn how to maximize the potential of your small business by avoiding these mistakes and incorporating powerful concepts and strategies to grow your business. $19.95

 

The 5 Biggest Customer Service Mistakes Small Business Owners Make by Tom Borg

In this book you will learn five critical customer service mistakes you must avoid and how to avoid making them. $12.95

 

 

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