Every remodeling company has its fair share of tension, but if left unchecked, it can slow things down, drain morale, and even drive good people away. You, as the business owner and your team leaders are the glue that holds everything together, so it’s crucial that you communicate and collaborate smoothly. By tackling potential problems early, you can build a workplace where trust and open dialogue thrive.
Figuring Out What’s Causing the Tension
Remember, recognizing what is behind the tension is the first step toward fixing it. Workplace conflicts don’t just pop up out of nowhere. They usually stem from a few common trouble spots.
- Mixed Messages – Confusing instructions or unclear expectations can leave people frustrated.
- Different Priorities – Each department has its own goals, and sometimes they don’t line up.
- Clashing Leadership Styles – Not everyone manages the same way, which can create friction.
- Different Behavioral and Driving Forces Styles– people are “wired” differently, they respond differently to other people different behavioral and motivations.
- Egos– everyone has them and sometimes they can get in the way.
- Feeling Unappreciated – When employees feel undervalued or unsupported, resentment can build.
- Uneven Workloads – When some folks are overworked and others seem to be coasting, it breeds frustration.
- Emotional Quotients that Need Work – Business owners and their team leaders need help in developing their EQ.
Encouraging Honest and Open Communication
Keeping things transparent helps prevent misunderstandings. Make sure your team leaders:
- Have Regular Check-Ins – Weekly or biweekly chats help keep small issues from becoming big ones.
- Ask for Feedback – Create an environment where folks feel comfortable sharing their thoughts.
- Set Clear Expectations – Everyone should know what’s expected of them and where they stand.
- Listen First, Talk Second – Good leaders don’t just respond; they take the time to truly hear people out.
Tackling Conflict Head-On
When tensions rise, dealing with them quickly can prevent things from spiraling out of control. Try these approaches:
- Don’t Let Problems Linger – The sooner issues are addressed, the better.
- Bring in a Neutral Party – If things get heated, HR or a senior leader can help facilitate the conversation.
- Find Common Ground – Helping both sides see shared goals can ease the strain.
- Make a Plan – Clearly outline next steps to resolve the issue and hold everyone accountable.
Giving Leaders the Tools to Handle Conflict
Strong leaders are key to keeping things running smoothly. Make sure they have the skills to handle tough situations, such as:
- Emotional Intelligence (EQ) – Understanding emotions (their own and others’) helps build stronger relationships.
- Keeping a Cool Head – Staying calm in a tense situation can stop a disagreement from blowing up.
- Negotiation Know-How – Finding solutions that work for everyone keeps things moving forward.
- Making Quick, Fair Decisions – Delayed or unfair decisions can make tensions worse.
Building a Workplace That Runs on Teamwork
A workplace that values collaboration helps keep tensions at bay. Encourage:
- Departments to Work Together – When different teams collaborate, they understand each other better.
- Team-Building Activities – A little fun outside of work can go a long way in strengthening bonds.
- Giving Credit Where It’s Due – Recognizing hard work makes everyone feel valued.
- Flexible Work Options – A better work-life balance can reduce stress and workplace frustrations.
Setting Up Fair Conflict Resolution Policies
Having clear guidelines in place makes it easier to deal with workplace issues. Make sure your policies include:
- A Simple, Clear Grievance Process – Employees should know where to go when problems arise.
- Zero-Tolerance Harassment Rules – A respectful workplace in your remodeling company is a productive workplace.
- Transparent Performance Reviews – Unclear evaluations can lead to unnecessary disputes.
- Whistleblower Protections – Employees should feel safe speaking up about problems.
Leading by Example-Company culture starts at the top. Business owners and project managers should set the example.
- Show What Good Leadership Looks Like – Demonstrate patience, respect, and problem-solving skills.
- Be Available – An open-door policy builds trust and encourages honest conversations.
- Invest in Conflict Resolution Training – Leaders who keep learning make the best decisions.
- Check In on Team Dynamics – Keeping an eye on team morale helps prevent issues before they escalate.
Let’s Make Your Workplace a Better Place
A workplace without constant tension runs smoother, keeps employees happier, and leads to long-term success. If your team struggles with conflict, let’s work together to build a strategy that works. Give me a call and let’s talk.
Tom Borg is founder and president of Tom Borg Consulting, LLC. For over 25 years he has been helping remodelers and small business owners, presidents, CEOs and their teams. He works at the intersection of leadership, communication and culture. Tom does this through his consulting, mentoring, coaching, assessment instruments and workshops You can contact him at: (734) 404-5909 or email him at: tom@tomborg.com or visit his website at: www.tomborgconsulting.com. Tom Borg ©All rights reserved
