One of the most difficult and costly issues in companies and organizations today is the lack of clear communication. It has been reported that miscommunication within a company can cost anywhere between 25-40% of its annual budget. No matter how you look at it, the cost of mis-communication with your employees is expensive.
Think about the last miscommunication in your company. How much did it cost? Usually things like re-work, additional wages, lost orders, not to mention raging tempers can add up to a hefty financial and emotional amount. The main thing to remember when trying to prevent miscommunication is to ask questions to clarify any possible items that are unclear or vague.
It’s estimated that 14% of each workweek is wasted as a result of poor communication.
I often tell my clients that they do not have the time – not to take the time – to make sure their communication is clear and concise.
Three key things to remember when communicating with your employees are:
- ask open ended questions like “tell me more” or “then what happened?”
- stay fully focused on the person communicating
- summarize what was said for clarity.
What are your thoughts on this topic. I want to hear from you. Let me know in your comments below.
For more ideas of mine on communication visit
https://www.youtube.com/user/TOMGBORG1
