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    New Video Program

    In order to create long-term, secure relationships with the people they serve, your employees must have the right customer service skills. This thoroughly engaging and participatory video training program will teach them how to be at their best and help create a successful and profitable company.
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    The Knowledge

    We can help you create the right environment that will motivate you and your employees to do the right things that will make your clients and customers come back again and again. With the right knowledge and follow through you can make your business or organization more successful and profitable. WE GUARANTEE IT!

     

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    Free Monthly Report.

    To receive Tom's free monthly newsletter please click more information below.

     

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    Guaranteed Results

    • Reduce your complaints.
    • Increase customer satisfaction levels.
    • Increase management and employee morale.
    • Grow your market share
    • Increase your revenue and margins.

     


DOES YOUR COMPANY HAVE A SOLID CUSTOMER SERVICE CULTURE, OR IS IT ON SHAKY GROUND?


Small and mid size businesses are built on their relationships with their customers and these relationships should be built and maintained for a lifetime. But, how well are these relationships constructed? Too often, the answer is not well, which results in service value falling far short of its full potential.

We at Tom Borg Consulting, LLC help our clients create, deliver and maintain a customer service culture that will optimize these relationships and build profits.

SPECIAL INTRODUCTORY OFFER:
Our newest product, Simple Stratgies for Customer Service - a video training program designed for young employees aged 16-24 years is now being offered at a very special introductory price of only $497 for the complete package.

When it comes to interfacing with older customers, this program can help make your young employees so good at customer service that they will attract new customers like magnets!
Call our office today with your questions or to place your order.
 734-404-5909.

HOW WE CAN HELP YOUR ORGANIZATION

We work with companies that are having issues retaining customers. 

After a careful systems review and outcome assessment we identify what they need to stop doing and what they need to start doing.

We show them how to develop and implement a long term strategy to profitably grow their business.

Through both our consulting and coaching services, as well as our workshops and training programs, we know what it takes to get businesses and organizations to operate at peak effectiveness and efficiency.

Services Provided:

  •     Consulting
  •     Customer Service Culture  Planning 
  •     Strategic  Implementation
  •     Speeches, Workshops and Training
  •     Coaching
  •     Customized Video Training


For more information on we can assist your organization, please call us  at 734-404-5909.


RESOURCES AVAILABLE

CONSULTING PACKAGES
One on one consulting via telephone or Skype,  for 3 months, 6 months or 12 months with expert business consultant and coach, Tom Borg.  Let Tom work with you to analyze and clarify what you and your management team need to start doing, stop doing, do more of and do less of. Get results that will get your business back on track and more profitable in a hurry. Call our office for more details.

HOW TO ARTICLES
Please check out Tom's current FREE  "how to" articles on his blog. These articles will help you run your business or organization smarter and more effectively. Click the BLOG BUTTON AT THE TOP OF THE PAGE.

PRODUCTS STORE
Check out our store where our books, special reports, cd's, videos and and ebooks are available. We can provide quantitiy discounts.

WEEKLY IMPROVEMENT IDEA
Please take a moment to read our weekly business and organizational improvement idea below.

JOIN OUR BLOG  for current articles and information from us:
      http://www.tomborgconsulting.com/blog.html

WEEKLY BUSINESS IMPROVEMENT IDEA   

February 17-22, 2014

Having trouble finding the best people to hire? Here is a great hiring tip from expert Mel Kleiman of Humetrics Holdings, http://humetrics.com/about/about-our-founder/

A job description may read something like: Repeatedly lift 40# boxes and answer the phones.

A Purpose Description for the same job would read, in part: Repeatedly lift 40# boxes so that shipments get to our customers ahead of schedule or on time and answer the phones so our customers are helped immediately and have a great first impression of our company.

Which position would you rather fill?

 

Listen in to this short radio interview with Michael Rogers of the Small Business Association of MI as he interviews Tom Borg on how to remember the names of the people you meet.

http://bit.ly/GIDCoN

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  CUSTOMER SERVICE VIDEO TRAINING PROGRAM FOR YOUNG FRONTLINE EMPLOYEES                      

How to Make Your Gen Y & Z Employees Customer Service Stars

Looking for a customer service video training program for employees aged 16-24 years of age. Look no further! Our new program Simple Strategies for Customer Service is a program that shows the wrong way and the right way to deliver amazing customer service. It comes with a hard copies of the facilitators workbook and the employee's workbook along with the flashdrive video. Call our office with your questions at 734-404-5909.     

Click the link to watch the short video that describes it in more detail with segments from the program.   http://bit.ly/1h7yzvR

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