Today’s technology has created a communication gap that in limiting the ability of millennials to service their older customers. In a recent article I was able to discuss this conundrum and
explore various solutions.
Within the last 10 years, I have found a distinct difference in the way that younger generations interact with their friends and family. With the onslaught of technology, communication skills have shifted. For instance, young people today heavily depend on texting as a way of communicating. And the time spent communicating person-to-person has been drastically reduced.
Learn more how the interaction your employees have with your customers can improve your small business marketing and affect your bottom line.
Read the full article here: When Your Employees are Millennials and Your Customers are Boomers – Entrepreneur Magazine