Ever noticed how hard it is sometimes when your trying to get good service from a retail business?
You are not alone. Far too often the young person trying to serve you may have the best intentions but does not deliver on real service. Whose fault is this? None other than the business owner or president.
In the link to the article below I shed more light on this thorny problem and how to solve it.
When Your Employees are Millennials and Your Customers are Boomers – Entrepreneur Magazine
http://www.entrepreneur.com/article/232545
So, as someone once said one of the best ways to solve the problem is not to be part of it.
Make sure you do an inventory of your front liner’s skills and help develop, or remove that person from that position. You will be glad you did, and so will the person who signs everyone’s pay check – your customer.
What are your thoughts on this topic? I would like to hear your comments and ideas. Contact me at: tom@tomborg.com
