When Your Employees are Millennials and Your Customers are Boomers

Ever noticed how hard it is sometimes when your trying to get good service from a retail business?young employee businessman-30235__180 Pixaby FREE

You are not alone. Far too often the young person trying to serve you may have the best intentions but does not deliver on real service. Whose fault is this?  None other than the business owner or president.

In the link to the article below I shed more light on this thorny problem and how to solve it.

When Your Employees are Millennials and Your Customers are Boomers  – Entrepreneur Magazine
http://www.entrepreneur.com/article/232545

 

So, as someone once said one of the best ways to solve the problem is not to be part of it.  

Make sure you do an inventory of your front liner’s skills and help develop, or remove that person from that position. You will be glad you did, and so will the person who signs everyone’s pay check – your customer.

 

What are your thoughts on this topic? I would like to hear your comments and ideas. Contact me at:  tom@tomborg.com

Related Posts

How to Crack the Code of Employee Engagement

How to Crack the Code of Employee Engagement

How to Help Your Employees Stay in Love with Your Company

How to Help Your Employees Stay in Love with Your Company

Use Hard Copy Business Cards in a Digital Age

Use Hard Copy Business Cards in a Digital Age

How to Make Your Employee a Star

How to Make Your Employee a Star

Tom Borg


My name is Tom Borg. I am a business expert who works with small and mid-size companies to effectively and profitably improve customer acquisition and retention. I help these businesses through his use of my consulting, speaking, training and coaching. To ask me a question or to hire me, please contact me at: (734) 404-5909 or email me at: tom@tomborg.com or visit my website at: www.tomborgconsulting.com

Tom Borg