Professional Biography
Unlike most small business consultants and speakers, Tom Borg has had a variety of full time career work experiences that include township government, university administration, corporate consulting, training and development and straight commission sales. Today, Tom is president of Tom Borg Consulting, LLC. He is a team performance and customer experience expert. Through his consulting, mentoring and strategic work sessions he assists small business owners with profitably gaining and retaining customers.
His work background includes being a recreation director, senior citizens coordinator and building administrator for local government. His responsibilities included hiring, firing, training, presenting, facilitating and disciplining his staff. Later he was hired by Dale Carnegie & Associates as an independent contractor where he served in the position of area manager, straight commission sales person, and a certified multi- course instructor. Since 1990 he has been a business consultant, mentor, trainer and author with his own company.
Some of his speaking, training and consulting clients include the Downriver Community Federal Credit Union, Al Rajhi Bank, Decor Group, Inch Memorials, Detroit Windsor Tunnel, Detroit Metropolitan Airport, Fox Hills Golf & Banquet Center, Olympia Entertainment, Pulte Homes, Quicken Loans, Chrysler Corporation, General Motors, Grobbel’s Corn Beef, Walbridge Albringer, National Roofing Council, Rofin-Sinar, Evans Distribution Systems, the Engraving Connection, Grecko Printing, Institute of Management Accountants, Iowa Boat Association, National Association of Purchasing Management, National Distributors Council, Michigan Association of Homes for the Aging, and many other small businesses and organizations.
He has conducted his training in Saudi Arabia, Canada and throughout the United States.
He is a monthly guest on the Small Business Association of Michigan radio show. Michigan Entrepreneur Television, He also has been featured multiple times on Murray Feldman’s WWJ News Radio 950.
He is the author of four books including, Making Service Count, The 5 Customer Service Mistakes Small Business Owners Make, How to Keep a Positive Attitude in a Sometimes Negative World and his most recent book True Small Business Brilliance.
He is the author and producer of the customer service video training system for 16-24 year old employees Simple Strategies for Customer Service.
He is author of the special reports:
- The 13 Fatal Mistakes Small Business Owners Make and How to Avoid Them
- How to Profitably Attract & Retain More Customers for Your Small Business
Tom has been featured and quoted in Entrepreneur Magazine, Rutgers Magazine Crain’s Detroit Business, the Detroit Free Press, Corporate Detroit Magazine, and many other local and national publications.
Tom is a member of the National Speakers Association, serves on the communication board of the Small Business Association of Michigan’s and serves on the board of directors for the Eastern Michigan University Alumni Association. He is a past board of directors member for The YMCA of Metropolitan Detroit and a past participant in the Big Brother’s organization.
Learn more about my system I use to grow and strengthen your leadership team.